swifter.blogg.se - Sccm servicenow

It supplements the general instructions provided in the Set up Microsoft Graph connectors in the Microsoft 365 admin center article. This article is for Microsoft 365 administrators or anyone who configures, runs, and monitors a ServiceNow Knowledge Graph connector.

You can also refer this video to learn more about Graph Connector's capability in managing search permissions. After you configure the connector and index content from ServiceNow, end users can search for those articles from any Microsoft Search client. Modify a service in the ServiceNow CMDB record by submitting a Help request.With the Microsoft Graph connector for ServiceNow, your organization can index knowledge-base articles that are visible to all users or restricted with user criteria permissions within your organization. Submit the request as soon as you get permission for service development

Ensure the freshness of your data in the CMDB by updating as needed when staff leave or change their role.Īdd a Configuration Item (CI) to the ServiceNow CMDB by submitting a Help request. For help creating a CI, review " Creating a Configuration Item.".

Submit a ServiceNow request to add your service to the CMDB well in advance of the service launch.

How do I establish and maintain my service in the ServiceNow CMDB? Technical services must be established in the CMDB so clients can get help and support staff can manage Incidents and Change requests. Why do I need to establish my service in the CMDB? This information includes the service name and description, assignment groups, change management approvers and service roles as well as other information directly related to the service support.

Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service. The CMDB is the ServiceNow database that stores information about all technical services. What is the Configuration Management Database (CMDB)?